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Windows Genuine Advantage

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A couple of months ago, I got fed up with the little warnings stating that I may have been a victim of software piracy and paid for windows Genuine Advantage.  I wish I hadn't.  During the install of the new disk when it arrived there were a number of error messages all saying that windows could not find certain files on the disk.  I thought the disk was defective and after a long battle with Microsoft they have just sent me another one (OEM edition this time) which there tech help billed at the latest and most up-to-date version of windows. 

I did another upgrade install, and got the same error messages (I think - I'm not sure exactly what files it couldn't find on the disk.  After the reboot I get taken to the windows welcome screen enter my password and get a message as follows:

a problem has prevented Windows from accurately checking the status of the licence for this computer.  To proceed your copy of windows must be activated with Microsoft now.  Do you want to activate windows now? 

Whether I click yes or no the same thing happens - I get taken momentarily onto my desktop and then kicked back out on to the welcome screen.  I cannot get in in safe mode because apparently my copy of windows is not activated (but it was before).  All my restore points were deleted (without warning, unacceptable) when I upgraded to the genuine advantage software and I am at my wits end. Please can somebody help?  Microsoft take three days to reply and their advice is always off-topic.  No-one has read an error report or a log file of what happened during t first upgrade – the response is to just re-install with the consequence that I now have a completely useless computer with a licence I have paid for twice.


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